Privacy Policy

Last updated: April 30, 2026

Carbon Auto Inc. ("Carbon", "we", "us") operates the website at https://carbon.example.com and the auto repair shop at 1247 Dundas Street East, Mississauga, ON. This policy explains what personal information we collect, how we use it, and your rights regarding that information.

What we collect

When you book a service or contact us, we collect: your name, phone number, email address, vehicle information, and the description of the service you have requested. When you visit the shop, we collect: vehicle information, repair history, and payment details for the work performed.

How we use your information

We use the information you provide solely to schedule and perform automotive service work, communicate with you about that work, send appointment reminders and follow-ups, and maintain repair history records on your vehicle for warranty and service-tracking purposes.

Sharing

We do not sell, rent, or trade your personal information. We share your information only with: parts suppliers (vehicle information only, never payment or contact details), our payment processor (for transaction processing), and government agencies if required by law.

Cookies and analytics

This website uses essential cookies for navigation. We do not use third-party advertising or tracking cookies. We do not run remarketing or behavioural advertising.

Your rights (PIPEDA / CASL)

Under Canadian privacy law you have the right to: access the personal information we hold about you, request corrections, request deletion of information not required for legal or warranty purposes, and withdraw consent for non-essential communications. Email shop@carbon.example.com or call (905) 555-0184 to exercise any of these rights.

Retention

We retain repair records for seven years to support warranty claims and service history. Contact information is retained while you are an active customer and for two years after your last visit. After that, we delete contact records on request.

Contact

Questions about this policy? Email shop@carbon.example.com or call (905) 555-0184.